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ECP 101 :: Mac OS X Support Essentials v10.11 (ACSP)

3 Days-$1,500.00


OS X knowledge and basic computer navigation skills.
ECP 100 :: Mac OS X Basics for IT Professionals.

  • Course Description
  • Course Outline
  • Schedule

ECP 101 :: Mac OS X Support Essentials v10.11 is a three-day course that gives you a tour of OS X El Capitan and covers the best ways to support OS X El Capitan users. The course includes lectures and hands-on exercises that provide real-world experience.

Who Should Attend
• Help desk specialists, technical coordinators, technical support personnel, service technicians, technology specialists, power users, teachers, and others who support Mac users in education or business organizations
• Technical coordinators, teachers, or power users who manage computer networks or computer labs that run OS X

What you’ll learn
• The OS X El Capitan troubleshooting process
• How to use OS X El Capitan tools and resources to troubleshoot OS X El Capitan
• OS X El Capitan features and functionality, including how to find more information about OS X El Capitan
• How to prepare for Apple Certified Support Professional (ACSP) 10.11 certification

Part 1: Installation and Configuration
• Install OS X El Capitan
• Setup and Configuration
• OS X Recovery
• OS X Software Updates

Part 2: User Accounts
• User Accounts
• User Home Folders
• System Security
• Keychain Management

Part 3: File Systems
• File Systems and Storage
• FileVault
• Permissions and Sharing
• File System Troubleshooting

Part 4: Data Management
• Hidden Items, Shortcuts, and File Archives
• System Resources
• Metadata and Spotlight
• Time Machine

Part 5: Applications and Processes
• Application Installation
• Document Management
• Application Management and Troubleshooting

Part 6: Network Configuration
• Network Essentials
• Advanced Network Configuration
• Network Troubleshooting

Part 7: Network Services
• Network Services
• Host Sharing and Personal Firewall

Part 8: System Management
• Peripherals and Drivers
• Print and Scan
• SystemTroubleshooting

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